Last updated: June 29, 2026

Avra Home Surfaces ("Avra," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what we collect, how we use it, and the choices you have. It applies to our website and to our in-person and mobile showroom services.

Information we collect

• Information you provide: name, email address, phone number, shipping/billing address, project details, and any messages you send when you contact us, request samples, place an order, or book a showroom or mobile showroom appointment.
• Order & payment information: processed securely through Shopify; we do not store full payment card numbers.
• Automatically collected: device, browser, and usage data collected through cookies and similar technologies to operate and improve the site.

How we use your information

• To process orders, sample requests, quotes, and showroom/mobile showroom bookings.
• To respond to enquiries and provide expert guidance and customer support.
• To send updates about new collections, showroom events, and offers where you have opted in.
• To operate, secure, and improve our website and services, and to meet legal obligations.

Sharing your information

We do not sell your personal information. We share it only with trusted service providers who help us run our business (for example, Shopify for hosting and payments, shipping and delivery partners, and email/marketing tools), and where required by law.

Your choices & rights

You can unsubscribe from marketing emails at any time using the link in any message. Under Canadian privacy law (PIPEDA), you may request access to, correction of, or deletion of your personal information by contacting us.

Data retention & security

We keep personal information only as long as necessary for the purposes described above or as required by law, and we use reasonable safeguards to protect it.

Contact us

Avra Home Surfaces
80 Queen Elizabeth Blvd, Etobicoke, ON M8Z 1M3
Phone: 416 201 0010
Email: info@avrahomes.ca